Support

We answer every message.

Support for DewyIQ, SkinClash, and anything published on Glass Skin USA.

Contact

Email support@glassskinusa.com. We aim to reply within two business days. Include your device model and app version if you are reporting a bug, and it will be resolved considerably faster.

Manage or cancel a subscription

Subscriptions to DewyIQ and SkinClash are billed by Apple, not by us, so they are managed in your App Store account rather than in the app.

• Open Settings on your iPhone
• Tap your name, then Subscriptions
• Select the app and choose Cancel Subscription

Cancelling stops the next renewal. You keep access until the end of the period you already paid for. Subscriptions renew automatically unless cancelled at least 24 hours before the current period ends.

Refunds

Refunds for App Store purchases are handled by Apple under their standard policy. Request one at reportaproblem.apple.com. We cannot issue refunds for a transaction we do not process, but tell us what went wrong and we will fix the underlying problem.

Restore a purchase

If you reinstalled the app or moved to a new device, open the app's settings and choose Restore purchases. Use the same Apple ID that made the original purchase.

Report an error in our content

If a decode, ingredient entry, or conflict verdict is wrong, tell us. Send the page and what you believe is inaccurate to support@glassskinusa.com. Corrections are made publicly rather than quietly.

A note on medical questions

We cannot advise on a specific skin condition, reaction, or medication interaction. Nothing we publish diagnoses, treats, prevents, or cures any condition. If your skin is reacting, stop using the product and speak to a dermatologist or physician.